I used to be a games developer, till I took an arrow in the knee….

skyrim

Like many of you, the tail end of November saw me, along with thousands of other gamers reaching out with our feelings and travelling to a galaxy far far away.
Over the past 3 weekends Bioware have been allowing increasing numbers of testers onto their new baby, just prior to release in around 3 weeks time, to help iron out the bugs and get a feel for how SW:TOR is going to feel.

The verdict? It feels ok.  Unlike its sandbox predecessor, SWG, SW:TOR is very much a themepark world instead, which for many has already presented a wall between this latest offering in the Star Wars franchise that wasn’t present in Star Wars Galaxies and enabled hundreds of thousands of gamers, before the combat upgrade, to call the place home, it’s almost like the colon in the title is there to symbolise all the little ways the game presents a wall between what people were hoping for, and what Bioware have presented them.

It plays “ok”.  Its an MMO, doing MMO things in an MMO way.  Groundbreaking, SW:TOR certainly isn’t.  The graphics already feel dated, the controls are pretty much bog standard and the UI could be swapped out with one from one of a dozen other MMO’s and would make little difference.

Companions seem to have been lifted straight out of Guild Wars and I’m told the landscapes are like a technological world of warcraft.  Combat mechanics from any MMO out there – were it not for the light sabers you could be running around Moria instead of Mustafar or Celondim instead of Coruscant.

Sadly in developing the game, Bioware seem to have chased after descriptive catchphrases about what people liked, rather than seeking to understand what they actually meant.

Landscapes certainly are epic.  They’re vast. Huge tracts of land which are sharded into blocks of around 200 people that take an age to run through.  In one “hub” area it takes a good 5 minutes to actually run through town.  The number of people around simply don’t make up for that, there’s too much room and even on a busy day in town you’ll rarely see another player.
But they dont make you stop and think “bugger me, that looks incredible”.. they’re more likely to make you stop and think “actually, is there anything else I can do over [here] before I have to run all the way over [there] to turn this thing in?”

Stuff is customisable, provided you can decipher the cryptic explanations about crafting and stick with it long enough to create a template item from template parts in a template way.
Sure there are a wide variety of crafting options.  Dozens. And I’m sure there are even some players who have managed to figure out which professions do what and how to actually use them, but there’s none of the really personal feel to the items that SWG had and Eve online manages to maintain.

Unfortunately the lack of clarity in crafting comes quite late in a game that is essentially as clear as condensced neutronium.  Lots of general MMO things are intuitive (as in, have been copied from every where else) but those points where you actually need to have something explained are usually explained poorly, in lovely spammy walls of text, that tend to pop up just as you are getting your ass handed to you by the forces of Sauro…. I mean Vader.  The ingame knowledge base does nothing to address this problem as most of the information it contains does not relate to the information the “tips” were designed to feed you, and once a “tip” is dismissed from your screen, its gone for good… which is a pain in the arse if you missed a vital instruction because it popped up at the wrong time.

Overall, it’s Kotor online… only not quite, it doesn’t quite have the feel that Kotor did, and you certainly don’t feel like you’re the new Revan or Bastilla, out to make your mark.  At first glance, it has a wide variety of profession choices, but their actually pretty limited.  Regardless of your feelings in the matter, it largely boils down to “Ranged, Melee, Healer” with different special effects.

Do I rate it?  Not really.   Would I recommend it? Probably not, there is better out there if you just want to try something different..   Will I be playing it? Yes, but only because I’m looking forward to rejoining my friends from SWG on there.

What else have I been up to?

Well as you may have guessed from the title pic, I’ve been loving every moment of my time in Skyrim.

I skipped out on Oblivion as it seemed to be a walk away from the world I loved in Morrowind, so it took a bit of work to convince myself to try this latest epic from the lands of Tamriel but I’m very glad I did.

Following the format from Morrowind, my first few minutes were a visual treat and introduction to the world around me, as I found myself in a carriage whilst a random NPC filled me in on the world around me.  In the background, I heard trees, wind, birds, as an oboe or clarinet began a quiet refrain – the music from Morrowind….

Sure, the interface sucks, I think most Skyrim players would agree, and the fact that it can’t handle more than 2GB of ram and requires a player made mod to be able to make the most of your gaming rigs available memory is a bit stupid in this day and age, but it is still a beautiful and engrossing game.

Forget the 30 mins turns into 60 on an MMO, or the way that 5 mins checking your email turns into 20-30 mins of emails, texts and work.  Like a sultry and lustful mistress, Skyrim smiles at you flirtaciously and calls you over, just for 5 to 10 minutes… just to drop some of the junk from your inventory off in your house, or to turn in that quest, and then like a succubus drains hours and hours of your life away in a blink.  All of a sudden, you realise your character has left the house or the company of that quest giver npc, it’s at the top of a mountain, corpses all around whilst outside in the real world, its dark, you desperately need a drink and you realise you’ve been hungry for the last couple of hours.

If you haven’t tried it yet, you really should.  If you’re torn between Skyrim or another game, believe me, you won’t regret choosing the former, and if you are setting out to voyage across the lands of Skyrim for the first time, for gods sake, do not forget that most vital peice of survival gear – an alarm clock, judiciously set to go off after an hour or two, because without it, you are probably going to become lost very very soon.

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Extra Life, Rift and virtual archaeology…

rift

So yeah it’s been a little while since I posted much about what I’ve been up to, so I figure its about time I updated anyone who happens to read this a little.

After playing Section 8 for a few weeks, the lack of any real community started to get to me as did the joy’s of this years summer releases, and it wasn’t long before I jumped ship and started trying out some of the new games that had come out.

Duke Nuke’m sadly, was every bit as big of a flop as many people expected.  Portal 2 made for an excellent couple of weeks play, whilst Fable III was pretty tame.   Next came the Witcher 1 and 2, which were interesting. Definately very good games, provided you could see past the “sex card” collections and painfully heavy handed computer game porn, although I found the difficulty curve towards the middle of the game just a little too steep to keep me interested past a growing likelihood of being trashed by a triffid, random encounter with a worm, or whatever.

Dead Island however, was a glorious gorefest of zombie battering reckless abandon that I recommend to anyone with a computer.  I loved joining up with friends online to work my way through it, and it’s been a lovely change of pace from the bulk of the games I’ve tried this year.

Then, late Septemberish, I was invited to play rift.  So I did. And very quickly I found myself getting lured into an MMORPG in a way I havent done since the joy joy days of SWG and Eve Online.  It’s nothing particularly special, levelling and hitting the cap is easy enough, but its fun.  Really fun. 

The dev team obviously care for their baby a lot, in 6 months its had more work done on it than some MMO’s see in their whole lives, and the dev’s interact with the community at a level that is refreshing and Regular.  If you haven’t already tried it, btw, check it out!

So anyhoos, I’m playing around on the forums one day and see this notice – “Join the Dev team in raising money for charity…”  I read on, and find out that the dev’s are taking part in a sponsored “game-athon” for Childrens Miracle Network Hospitals, and they want gamers to get sponsored and join them in their quest to play non-stop for 24+ hrs.

Needless to say, I was soooo there, so I signed up, joined the Dev team and on the event day, Oct 15th, I jumped on the US based Atrophinius server and played with them for a total of 28hours.  Unfortunately I only made around £60 in total, but what the hey, its £60 that wouldn’t have been there otherwise, and whilst I may not ever want to do it again, I’ve done it this once :)

During this time, in real life, I’ve finally managed to get access to my son, and any of you who have me on facebook, or know me well will know we’ve been sending emails back and forth now for a couple of weeks, and I’m loving every minute of it :)    I’ve bought him his first Xmas present in nearly 7 years, and believe me there is nothing like  the feeling of doing that after so long and knowing that its probably going to blow his mind :)

In other gaming news, for some reason over the last few days, the old Mir 2 community has gone nuts, with people crawling out of the woodworks from distant lands and timezones all over the place.  What was less than a dozen friends who happened to play has now turned into over 500 members of the old community, and we are all reeling with the shock of seeing names and “faces” we had forgotten existed, retelling all the old stories, and regailing each other with the real “legends” of mir.  I’ve reopened my minecraft server and begun building a virtual Bichon Wall for people to visit whilst others are talking about recreating the servers that brought so many of us together in the first place.

With only 6 weeks to go until the end of the year, some things, at least, seem to be “on the up” and with SWTOR yet to come, it looks like 2011 may well end on a real bang :)

Till next time folks :)

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Call Center – A brief history of blacklists…

blacklisted

Call centers…We’ve all seen rants about them, most of us have even made them…  There’s something really special about experiencing a day when something goes so bad that you have to give up, dig out a random phone number and call a support line, just so that you can listen to the bored tones of someone who would rather be anywhere than taking your call, but instead has to deal with taking your details down, trying to figure out what the hell you are talking about and possibly even help you out.

Most people don’t often consider the person at the other end of the line, except to assume its some disaffected, acne ridden, probably indian, teenager reading from a script. 

Often this is the case, but most of the people I’ve worked with in IT are different animals, 30+, with kids of their own, they haven’t just been “nerds & geeks” but also solid authors, business men, mechanics, scientists and medics, all of whom demonstrated an above average affinity for IT around the same time as they found themselves in need of an income.

We trust these people with our “payment information” our addresses, all the information they could ever need to ID theft us, whilst following their orders, resetting hardware, reinstalling programs and the like assuming its all in our best interests, whilst still being complete dicks to them because we, like every other caller they’ve dealt with, are having a bad day.

We tend to forget that they work in a field where the burnout rate for most staff is approximately 6 months, where like everyone else, they are getting shafted by their bosses, in an environment where they are constantly reminded that whilst they have no career prospects on the job, if they were to leave tomorrow there would be a few hundred people applying to take their place. They take our shit day in day out and are required to remain civil throughout or face being fired, all the time working the kind of shift patterns you wouldn’t wish on your worst enemy because unlike most employers, call centers have to be open as close to 24-7 as they can be. 

Most of the time they’re working with one arm tied behind their back, with the bosses withholding information that would be useful to know (like we’re taking x system down for a few hrs) from the advisors because they dont think its relevant, and from the customers for political reasons meaning even something like “our services are currently under 8 feet of water, and the server admins are locked in the server room taking turns to breath on a makeshift snorkle fed through the air conditioning ducts and they may not make it through the night” becomes “all our services are fine, its probably an issue with your computer”.  As if that wasn’t bad enough, in most cases, dealing with your issues is only part of their job and they have projects of their own with their own draconian deadlines to work on which you’re now interferring with.

Not that it stops you complaining to their bosses because they didnt give you the answer you wanted, probably landing them in the shit, or fired, just because you had a hissy fit and bent your keyboard out of shape after that arguement with your colleague – requiring you to call in the first place.  No you’ll complain about anything, its the very nature of the calls that come in, phone rings, another person wants to complain.  You never ring and say “hi, I just wanted to say, everythings great!” and when those corporate bullshit “Customer service awards” go round the last person you’d ever consider nominating is the IT guy who spent 8 hours of his life recovering the documents you inadvertently deleted when you weren’t paying attention, coincidentally saving you from re-writing the lot, saving your job and the company a couple of mil… no you’d rather nominate some random woman in the cafeteria first because she always smiles when she gives you your change.

Well thats all fine.  Because call center advisors also like to let off steam, complain and all that.  Sure they’re discouraged (read not allowed) from making formal complaints about some of the assholes they deal with and corporate regulations about abuse and bullying never seem to apply when its a call center tech making the complaint, but it doesnt mean they can’t take note of a specific persons details and ensure they get given the complete magic roundabout fuck around if they are dumb enough to call in again. 

Mostly they keep these lists in their head.  Sometimes, however, a team will even go so far as to write it down, pass it around and keep it for posterity, so that when they’ve done their time and finally burned out, the next generation of support techs will still “remember”… Being added to these lists is quite an honour.  Pissed off people is essentially our stock in trade, so to rise your head above the rest and become noteworthy enough that someone actually stops and  takes notes is pretty impressive.

Below are excerpts from one such Blacklist.  Names, places and teams have been anonymised but the people and the complaints about them, are 100% genuine. 

Enjoy

Name   Reason
Jim   Rantage and over self importance complex – cocklike behavior
     
Howard   Swearing at us over the phone and boasting about pay check, further boasting – cock. follow up fake chumminess
     
Atsede   Shouter and over complicates simple problems
     
Rob   Swearing at [An Advisor] and acting like a cock over someone elses website
     
Anna   Not being able to fill in a [difficult process document] form no matter how many times she is told
     
Ryan   Incompetence – Mongboy
     
John   Incompetence – Mongboy2 – Cannot even install [a basic program in general use],,,, a pleb
     
Jan   Moaner and self importance syndrome
     
Mark   Laziness and his love of [Call logging software] tennis
     
Sheridan   Miserable fuck, Incompetence and dreaming up the encryption idea – quimish voice
     
Wayne   Transferring calls no matter what the problem is – cock
     
Steve   COCK!!!! Remember his intranet rant….. What a tard, mofug
     
Owain   Polite but irritating as hell
     
Angharad   Little Princess who wants it done …………..NOWWW!!!!! (stupid, stupid woman)
     
Don   Twat!!! – Further unreasonable cocklike behavior – arrogant bastard!!!!!
     
Tim   Does not implement rules he invented!
     
Diana   Shouter, rude
     
Francis   Obnoxious, Rude Wench!!!
     
Laura   Most useless department authoriser ever to exist ever ever ever ever ever ever!!!!!!!
     
Mike   Obnoxious Tosser
     
Mandy   Rude and obstinate – cannot understand simple instructions – Mootard
     
Debbie    Tosser and does not listen to a word you say
     
Elaine   Tard in a box ‘she just doesn’t get it’
     
Jamie   Cock – talking down to people – absolute cock
     
Gareth   Gimpoid – unable to grasp the concept of passwords
     
Alan   Ideas above his station, having a go for people following H&S regulations – lazy ass does not want to walk anywhere, princess, megalomanic n.b rings every fecking weekend. TWAT, possibly a cunt!!  update – He’s the fucktard who ran over his laptop with his car…. bahahahahahahahahahaa
     
Chris   Like father like son, hung up on [An Advisor], [An Advisor] is not impressed
     
Daniel   Up his own arse, obnoxious not happy even when you bend over backwards to try and help
     
Melanie   Moron who can’t understand simple instructions and complains about impatient staff……. That’s cos you’re a moron Mel
     
Terrence   He’s rude, arrogant, no idea on security and hung up – [An Advisor] not impressed
     
Linda   Cunt (in brummie accent) despised more than lepers in the bible
     
Christopher   Another gimp boasting about multi-million contracts
     
Maureen   Miserable Old Fuck
     
 Craig   Cunt
     
 Ceryl   Bitch
     
Jonathan   Senior Management leach….. Email essay writer, penis lover
     
 Annabel   Princess…. ‘you have to do it for meeeeeeeeee’
     
 Nigel   Arse Bandit
     
Kim   Shes American and so very special, you have to do it because like, back home it already be donnnne
     
 Diane   I’m too busy and important to do that, ask Support’ – You’re an administrator do your job or fook off Diane
     
 Grame   Cock…………….. Can’t quite grasp the fact if their department only purchased 6 licences for themselves without telling any one… why it wouldn’t be a support issue.
     
Neil   Toss Piece -No matter how many times he is told he still submits 50 odd [complicated process documents] requests on a spreadsheet
     
Paul   Temporal Vampire – Stop ringing. If you love them that much, ask for their fucking phone number. Also consider speach therapy, or at least finish pinching that shite off before calling while straining.
     
John   YOU ARE NOT ON STARS IN THEIR EYES, You are not famous, no one loves you and you are, infact, a tard.
     
Mary   Obnoxious, self absorbed.
     
Tony   cock! also toff also does not let you finish sentences – short and general arrogant tosser *semiRETIRED, still HIRE HITMAN*
     
Salah   cock monger & Mofug
     
Jane   Heavy breather… disturbed [An Advisor] greatly ———- Mootard
     
Denis   Class A titmonger – replying to spam emails and giving out passwords…. How stupid can you get?
     
Abid   “I came from a third world country [corporation] where I had a 7 gb mailbox and could send 3 gb attachments, why are you being so difficult”
     
Eddie   Aggressive arsehole
     
Jean   Fucktard – was rude to [An Advisor] over the phone, cannot understand she is not a departmental authoriser what a tit!!!!!
     
David   Shouter, rude and arrogant fucktard!!!!!
     
Paul   For whining at [An Advisor] on 3 occassions in the same morning complaining about a problem caused by his own incompetance. – MORONIC
     
James   Being an arse, cock
     
Rachel   Whore!!!!
     
Peter   Fecking wanker
     
Elfryd   Retard
     
John   Thick as a fucking doorpost!!!!!, lazy fucktard as well
     
Martia   Fucktard and has an annoying husband who likes to shout
     
Andy   Persistent twat
     
Keith   Twat that makes up words
     
Nancy   Not just for having a nasal whine, but for being a cleft palate mootard who sounds like she breathes via a snorkle embedded in her nose
     
Nagah   Because no matter how many times you ring in 30 minutes to have a printer installed, it doesnt mean that a team based in a building a mile away from us is going to get there any faster
     
Michael   Cockish behavior and unable to explain ANYTHING!! P.s annoying nasal tone as well
     
Natalie   Royal pain in the backside, mootard, tart, whore, me me me me me oh and me
     
Malcolm   The language of support is ENGLISH. Translate it or FUCK OFF. – Now retired.  After holding up an entire departments projects for 3 months after paying for an updated copy of Mac OS on the app store and fucking up the installation on his corporate mac.
     
Nathaniel   COCKMONGER, Cockjockey please update as needed -
     
Ben   Yet another serial email essay writer, what a pleb
     
Hywel   Serial Shouter
     
Miraella   Trying to run [Heavy duty industrial statistics package] on a shitty laptop and having the cheek to give [An Advisor] grief over it
     
Peter   Butty (Trans. – Sandwich) Eating
     
Andrew   Butty (Trans. – Sandwich) Eating
     
Paschall   Cock – Malicious little cunt who likes to spread lies about support personal
     
Cheryl   BLOW YOUR FUCKING NOSE AND STOP WITH THE BLIND TRANSFER BULLSHIT
     
Jennifer   Im sorry, the fact you have tits and a vagina don’t give you the right to palm unrelated work off on the male tech support staff, you cheap miscegenated whore.
     
Harriet   LEARN TO DO IT YOUR FUCKING SELF. Now a mother, waiting for the first call to [SUPPORT]to help with installing a fucking nappy.
     
Lisa   Pleb… can’t read simple instructions
     
Shelly   fecking idjut
     
Wayne   Thick as fuck!!!!
     
Martin   Self Important Twat!
     
Lynne   Rude Arrogant bitch!!
     
Lisa   Moronic Moron of a bitch
     
Palle   Incompetant, arguementative cock
     
Christine   argumentative, cockish, ugly, dramatic lesbian minded cow – for being the kind of technophobic anti-authoritarian lesbian drama fucktard who is actually so far detached from reality that she believes that something as retardedly simple as a google Eula poses a significant threat to the meaningless, brain liquificating pusstulous bullshit scripts she writes and saves online. 
     
Malcolm   Stop sending fucking [awkward process document]‘s 2 mins before the end of our shift you obnoxious twat.
     
Linda   L2P.  Seriously.  We are not your private corps of jim’ll fix it pc diy men. We are not the gadget show.  If you want to do something on your pc, do what the entire rest of the world does, google it  and do it your fucking self.  Oh no, thats right you cant, because you tried and fucked up so epically that we removed your rights to do so.  Get the fucking hint, accept the fucking answers we give you and fuck off.  45 Mins of listening to all the different ways you can ask the same bloody question just because you dont like us telling you NO, is not clever or original, you are just, infact, a moron of such epic proportions that it takes 11 lines of text just to give some kind of indication as to just how monumentally retarded you actually are.  No wonder he divorced you, he was probably pissed off with explaining how the START button on your fucking microwave worked and having to eat cold micro meals because your are too fucking dense to heat up a fucking tv fucking dinner.
     
Claire   Learn to spell oh and not talking to people like they are pieces of shit to wipe on your boot will make for a much more pleasant experience for all parties concerned!
     
David   for being a bigotted, conceited, duck walking self important clunge.
     
Paul   Speed talking, arrogant conceited cock monkey, doesn’t comprehend that “im sorry our desktop teams are all busy trying to finish preparing several hundred pc’s ready for [an imminent event], and probable aren’t going to appreciate, or want to bother, installing some freeware peice of shite you found on google and want installed [corporation wide]on a fucking whim” doesnt mean they’ll do it immediately
     
Samuel   Cock….. when we only have minimum level of staffing no-one gives a flying fuck if one website out of 5 does not list you as a doctor – gets flustered and shouty when he feels like he isnt getting his own way
     
Susan   Upset [An Advisor] called him a small man, abrasive and does not supply custard creams unlike [another person] who we like
     
Mairead   Triple Shitbag who lies through her teeth ‘I’m inept and useless and I’m going to blame it on IT’
     
Sarah   Despite what her name suggests, she’s actually a mouthy, speed talking anal pustule that calls for advice and then sticks her fingers in her ears, ignores what you ask her and chants “Ok, howdoIdoit” over and over. Fails to recognise that support for hardware that makes up less than 10% of the computing market is going to be limited to specialists, and thinks she can demand special treatment purely on the basis that she will keep chanting at you until you give it to her.  What she wants is a lamp with a genie,  what she deserves is a boot to the head.
     
Alison   Yes we know your boss has an OBE, you, however, do not.  Do not presume to talk to someone like they are a peice of shit, unless you actually have the authority to back it up.  You are a glorified secretary, and given the way [Your Female Boss] looks, I bet you still have to take it up the shitter on a regular basis.  
     
Catherine   You are also not on stars in their eyes.
     
Suzanne   Yes, we fucking know you’re calling from the [crap department several miles away].  Its a combination of telepathy, recognising your irritating as fuck nasal whine and seeing the number come up on our phones.  We also know “you’ve got a [client]“.  No need to brag, we don’t want one anyway.  We also know what question you are going to ask. Because you always fucking ask it, you incompetent fucking whore. A [client] had problems with their password? Again? Oh look, their account is locked… Again, just like the last 50 times you called today. Stop getting shirty when we have to tell you the same fucking thing – it pisses us off too.

 

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